User Guide

Step 1

Click on Signup

Step 2

Create an account

Fill in the details requested including your First name, Email (which will be uses as your Login credentials), A strong Password.

Step 3

An email will be sent to the registered email address with a link to activate your account.

Step 1

Click on Forgot password?

Step 2

Enter the email address that you used to register for TCS Connect and click Send.
If the email you entered is recognized by the system, an email will be sent to that email. Use the link in the email to reset your password.

Step 3

Create a new strong password and confirm it.
click on the submit button to complete the process.

Step 4

Click Log in to sign in with your New Password

Step 1

Log in to TCS Connect using your current password.

Step 2

Click on Profile on the top left menu bar.

Step 3

Click Change Password.

Step 4

In the Change Password form, you will be prompted to enter your current password, then enter the new strong password and re-enter it again to confirm it.

Please note that a strong password should be a combination of uppercase, lowercase, numbers and symbols.

Step 4

Click on Save to complete the process.

Step 1

Log in to TCS Connect.

Step 2

Click on Profile on the top left menu bar.

Step 3

Click Edit. You will be prompted to enter your password.

Step 4

Fill in the fields in the profile form with your current details

Please pay attention to the fields marked with an asterisk (*), these fields are mandatory and must be filled in before you can submit the form.

Step 1

Log in to TCS Connect.

Step 2

Click on "Communications" on the menu on the right upper corner of the page.

Step 3

Click on the "New Communication" button.

Step 4

Select the TCS code from the dropdown that corresponds to your inquiry and the officer in charge of your file.
(The table displayed will help you choose the right TCS Code).

Write your inquiry in the designated text box, please try to keep it less than 2000 words.
Click on the "Save" button.

Step 5

Note the ID number assigned to your communication.

Please note that providing accurate and up-to-date information will help the TCS officer assist you more efficiently.

Step 1

Log in to TCS Connect.

Step 2

Click on "Communications" on the menu on the right upper corner of the page.

Step 3

Your contact history will be displayed on a table that shows the ID number, coommunication summary, TCS code/Subject Clerk assigned to your inquery, created date, last updated date, the current status of the inquiry, and a "View" button for each communication.

To view the details of a specific communication, click on the "View" button.

Step 4

Here you will be able to see the remarks at different stages of the communication, along with the status of the communication.